(Remote Work) Customer Service Representative – Stefanini

Job Overview:

• Job Title: Customer Service Representative
• Hiring Company: Stefanini
• Company Website: https://stefanini.com/en
• Remote Locations: Pasay, Philippines
• Job Type: Remote, Full Time

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Job Responsibilities:

• Provide customer service to end users via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
• Must be able to multi-task and handle assigned duties while assisting end-users.
• Assist end-users with the creation and alteration of electronic credit applications and contracts

Job Requirements:

• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take customer support calls during the duration of your shift.
• Familiarity with a call center environment.
• Familiarity with ticketing system.
• Must be willing to work in different shifts. Including rotating Saturdays.
• Fresh graduates are encouraged to apply.

How To Apply:

Click “Apply” to fill in the application form!