(Remote Work) Customer Service Specialist – Storeganise

Job Overview

• Job Title Customer Service Specialist
• Hiring Organization Storeganise
• Company Website https://storeganise.com/
• Remote Locations APAC
• Job Type  Remote, Full-Time

This is a fantastic opportunity for a skilled and experienced Customer Success professional to work from home in a positive company culture. However, this is not a role for everyone. We expect results, high standards, and a commitment to excellence.  As the face of our company, you will be responsible for:

• Leading product demos via webcam for potential customers.
• Managing onboarding calls with new clients.
• Handling customer support tickets and inquiries with professionalism and empathy.
• Managing enquiries over the phone or via email.

This role requires:

• Exceptional verbal and written communication skills (tested during the interview process). If your written English is not flawless, please do not apply.
• The ability to work APAC hours or be based in Asia.

Job Responsibilities

• Become an expert in our platform and products to answer customer questions accurately and promptly.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Attend and lead product demos with potential customers.
• Manage onboarding and training for new and existing customers.
• Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions.
• Test new features, reproduce bugs, and provide detailed feedback to the product team.
• Collaborate with team members to improve help articles and training videos.
• Identify and implement improvements to the customer support process.
• Provide insights to leadership and product teams to constantly improve the software and business operations.

Job Requirements

• Has at least 5+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS.
• Thrives on problem-solving and thinking critically under pressure. This is a must!
• Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations.
• Possesses exceptional communication skills (both written and verbal). This will be tested during the application process.
• Has extensive experience working with computers (5–10 years minimum).
• Is comfortable working remotely and using tools like Slack to collaborate asynchronously.
• Understands the value of proactive, continuous improvement.
• Can work autonomously while being part of a global team.
• Speaks fluent English.

Technical setup:

• A fairly good computer (Mac preferred, but Windows is acceptable).
• A stable and reliable internet connection.
• A webcam for video calls and demos.
• A headset with a microphone (can be provided if needed).

Bonus points for:

• Knowledge of the self-storage or property sectors.
• Sales training or experience in a sales role.

Employee Benefits

• Competitive pay.
• Work from home.
• Generous holiday allowance.
• Opportunities for professional development.
• Collaborative and supportive work environment.

How To Apply

Click “Apply” below to fill in the application form!