(Remote Work) Customer Success Manager – Circle

Job Overview

• Job Title Customer Success Manager
• Hiring Organization Circle
• Company Website https://www.circle.com/en/
• Remote Locations Worldwide
• Job Type  Remote, Full-Time

Circle is building the all-in-one community platform for creators and brands: think ‘Shopify for creator/brand-led communities’. We make it really easy to bring people, discussions, live streams, content, events and payments together — all in one place, all under a personalized brand.

In November 2021, Circle raised $25M (Series A) to accelerate the way we help creators and brands interact with their customers, their partners, and their community.

Circle is a 100% remote company! We now have a team of about 95 (and growing) based in over 30 countries around the world.

About the role

We have over 6k paying communities powered by Circle, and that number is growing significantly month-over-month. A majority of customer education and engagement happens through our thriving customer community, and via direct 1:1 engagements with a CSM. As one of the first few Customer Success Managers, you’ll be helping not only serve as a main point of contact for our customers, but will also have the opportunity to help us define the CS function, test & build new processes and work with us to design a team that delivers value consistently. As a CSM, you’ll support customers in effectively rolling out Circle, ensure they’ve adopted all relevant functionality, and are continuously gaining value from our products. You’ll work to proactively identify opportunities to solve needs for our customers, and will partner closely with internal teams to engage 1:1 with customers during key moments in their lifecycle. Equipped with the knowledge of what it takes for customers to succeed with Circle, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business.

Equal Employment Opportunity

Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

Job Responsibilities

• You’ll be part of our customer success team, and will work with a large and varied group of Circle customers in both 1:1 and scaled methods.
• Work with customers to understand their unique goals and business processes, as well as provide expert knowledge on Circle and resources we have available.
• Empower customers to become self-sufficient Circle champions, solve for their needs and then continue to seek new opportunities for them to leverage Circle to grow their business or brand.
• You’ll be passionate about building relationships and helping our clients succeed in building an engaging community and establishing yourself as a trusted advisor along their journey.
• Analyze customer usage to identify risks and opportunities, then take ownership of designing and executing engagement campaigns to action them.
• Communicate thoughtfully with your clients and internal stakeholders to ensure prompt answers that can be understood by both technical and non-technical recipients.
• Maintain a deep understanding of the Circle Platform, and make recommendations on how customers can use it to accelerate their desired outcomes.
• Partner closely with other internal stakeholders to share feedback & experiences that help us improve our entire customer experience.
• Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.

Job Requirements

• You either have 2+ years working directly with creators or a company in a community management role, or you have 1+ years of experience in SaaS customer success working with small-to-medium business customers to drive product adoptions, expansion and retention.
• You have directly contributed to outreach and engagement initiatives designed to engage customers/members, and can speak to specific projects & outcomes.
• You’re driven & process-oriented. You’re able to effectively balance competing priorities and make decisions that best support the customer, the team, and Circle. You’re able to efficiently switch contexts from responding to customer emails, to leading a product training, to meeting with the Product team about an upcoming feature.
• You are a team player, with a high level of integrity and desire to assist your team. When you find playbooks that work, you’ll teach others and champion wider adoption.
• You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
• You’re resourceful. You may not have all the answers, but you know how to find them.
• You’re a self-motivated, proactive team player. You bias to action and work effectively in a highly ambiguous, ever-changing environment. You’re able to hone in on granular details and also take a step back to understand the larger strategy and philosophy of how and why decisions are made.
• You have experience leveraging product usage data in your approach to engaging, expanding and prioritizing your accounts.

Employee Benefits

• Fully remote -work from anywhere!
• Autonomy and trust to do your job -it’s about what you get done, not when you appear online.
• Competitive compensation.
• Equity package.*
• Awesome medical coverage -100% coverage for you and your family!*
• Generous time off.
• Annual education stipend to finally get that course or certificate you’ve been after crossed off your list!
• Home office stipend to get setup how you want.
• Twice yearly destination company gatherings that include options for bringing your family.
• And more…We’re adding and updating these all time to make sure we’re always taking care of our amazing team!

*Type of employment, location and unique circumstance may affect this.

How To Apply

Click “Apply” below to fill in the application form!