(Remote Work) Customer Success Manager, EMEA – Constructor.io

Job Overview

  • Job Title Customer Success Manager, EMEA
  • Hiring Organization Constructor.io
  • Company Website https://constructor.io/
  • Remote Locations Worldwide
  • Job Type  Remote, Full-Time

You have a passion for solving complex problems with JavaScript. You want to write code that makes life easier for millions of people every day. You’re fueled by the curiosity to keep learning and solving new puzzles. You enjoy pair programming, code reviews, and helping brainstorm solutions with a team. You’d love the opportunity to work with other developers, customers, account executives, product managers, data scientists, and data engineers. You’re a professional with the discipline to consistently deliver high-quality code, communicate technical solutions with empathy, and take the initiative to improve workflows for yourself and your team.

About Us

Constructor powers product search and discovery for some of the largest retailers in the world, like Sephora and Petco. We serve billions of requests every day, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.

We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

This position is fully remote – Constructor.io is a remote-first company.

Salary range: $80,000 – $110,000 USD / year

Diversity, Equity, and Inclusion at Constructor

At Constructor.io, we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

Job Responsibilities

As a JavaScript Engineer on the Prospect Solutions team, you’ll be helping prospects (future customers) to improve the search experiences within their websites.

  • Write JavaScript code to gather data to train our AI
  • Help prospects to integrate their data and UI with our services (ETL & front-end)
  • Answer technical questions from prospects about our services
  • Validate prospects’ data and the quality of results returned by our services
  • Support teammates with thorough and thoughtful code reviews
  • Build dashboards and alerts with React, Redux, Node, and OpenSearch
  • Implement and testing new features in our JavaScript UI libraries and REST clients
  • Coordinate with other teams to prioritize prospect needs
  • Contribute to our open-sourced repositories (e.g. constructorio-ui-autocomplete)

Job Requirements

  • A minimum of four years of professional experience or relevant academic experience
  • Excellent communication and interpersonal skills
  • English on C1 level (CEFR) or higher
  • Being able to attend regular meetings with Americas-based teammates between 2 and 8 pm UTC
  • Strong foundation and experience with server-side and client-side JavaScript
  • Enjoys interacting with customers and solving new problems daily
  • Able to pick up new technologies and design patterns quickly and loves learning them
  • Experience with front-end frameworks like React, Vue or Angular
  • Experience with CSS and an eye for user experience
  • Experience with automated tests – e.g. Cypress, Jest, or React Testing Library
  • Nice to have – TypeScript, Next.js, Tailwind, Storybook, Python and web scraping experience

Employee Benefits

  •  Unlimited vacation time – we strongly encourage all of our employees take at least 3 weeks per year
  • A competitive compensation package including stock options
  •  Fully remote team – choose where you live
  • Work from home stipend! We want you to have the resources you need to set up your home office
  • Apple laptops provided for new employees
  •  Training and development budget for every employee, refreshed each year
  • Maternity & Paternity leave for qualified employees
  • Work with smart people who will help you grow and make a meaningful impact
  • Come along on our company retreat to the Canary Islands if you join before August 1!

How To Apply

Click “Apply” below to fill in the application form!

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