Job Overview

Job Title Customer Success Manager, Japan
Hiring Organization Tanium
Company Website https://www.tanium.com/
Remote Locations Japan
Job Type Remote, Full-Time

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

Job Responsibilities

Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

Job Requirements

Education:
- BA/BS or equivalent experience preferred

Experience Required:
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)

You are:
- A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
- Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
- Willing to contribute suggestions and ideas to further customer and Tanium goals
- Eager to become an expert in demonstrating value and return on investment to our customers
- Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
- A strong communicator and intuitive listener
- Professional, insightful, and values-driven
- Motivated to help to solve the toughest IT problems faced by organizations today

Other:
- Travel ranging from 5 – 15% within regional territory
- Onsite / customer-located work as deemed necessary by the customer and/or account team