Job Overview
- Job Title Customer Success Manager
- Hiring Organization NavVis Inc.
- Company Website https://www.navvis.com/
- Remote Locations US
- Job Type Remote, Full-Time
We are NavVis Inc., the rapidly growing US arm of Munich-headquartered NavVIs. Are you passionate about new digital technologies and keen to join us in taking an established German player’s solutions to the North American market? Do you bring a deep interest in and experience for supporting small and mid-sized customers with cutting edge technology? Interesting in managing demos, pre & post sales processes around reality capture solutions? Curious to join a global team of Technical Account Managers proactive in sharing best practice on service delivery excellence across the globe? Then please apply today for our open Customer Success Manager role on our U.S. team.
ABOUT US
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.
You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.
Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!
Job Responsibilities
- Maintaining active relationships with key accounts, building relationship, and understanding their business needs and synthesizing these needs to communicate internally to a range of stakeholders
- Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
- Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
- Driving onboarding process and ensuring successful support in early adoption phases
- Monitoring issues submitted to Support and assisting with triage or initial response as needed
- Effectively identifying common issues or questions and using these to drive training plans or documentation in partnership with our Customer Education team
- Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
- Facilitating interactions between customers and our Support Engineers, which may include written responses, in-person visits, or calls
- Tracking and reporting on key account health metrics plus driving any changes needed
- Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
- Collaborating well and growing cross-functional and client relationships
Job Requirements
- Proven experience in a B2B technical account management role and a strong understanding of complex B2B software and IT infrastructure
- Top notch organizational, communication, project management, change management and problem-solving skills
- Enthusiasm and affinity for technology as well as fun and confidence to connect with a variety of clients
- Business fluency in English
- A degree in Computer science, Civil Engineering, Electrical Engineering or similar
- The willingness to travel to meet customers in person
- Work authorization for the US
Employee Benefits
- It’s important to take a break from work! We offer 15 days of vacation and 11 public holidays
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location United States
- Salary Offer to be discussed
- Experience Level Senior Level
- Education Level Bachelor's Degree
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
