(Remote Work) Customer Success Manager, North Asia – Planet

Job Expired

Job Overview

  • Job Title Customer Success Manager, North Asia
  • Hiring Organization Planet
  • Company Website https://www.planet.com/
  • Remote Locations Singapore
  • Job Type  Remote, Full-Time

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with our customers in China, Taiwan, and South Korea.  Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will utilize your good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.

Job Responsibilities

  • Build and maintain excellent, long-lasting customer relationships
  • Assist customers to expand their usage and adoption of our products
  • Onboarding and training of new clients
  • Ensure contract renewal
  • Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
  • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
  • Work closely with sales representatives and other teams across the company

Job Requirements

  • Proven track record of successfully managing client relationships
  • 3+ years of experience in Customer Success, account management or similar
  • Knowledge of geospatial technologies, GIS or Remote Sensing
  • Excellent verbal and written communication skills in Mandarin, proficiency in English is a must
  • Experience working with Governmental Agencies as well as enterprise customers
  • Ability to successfully communicate and coordinate with international customers & sales team
  • Experience solving complex problems and proactively working through problems
  • Ability to multitask and prioritize job requirements

Employee Benefits

  • Comprehensive Health Plan
  • Wellness program and onsite massages in specific offices
  • Flexible Time Off
  • Recognition Programs
  • Commuter Benefits
  • Learning and Tuition Reimbursement
  • Parental Leave
  • Offsites and Happy Hours
  • Volunteering Benefits

How To Apply

Click “Apply” below to fill in the application form!

More Information

  • This job has expired!