Job Overview

Job Title Customer Success Manager, North Asia

Hiring Organization Planet

Company Website https://www.planet.com/

Remote Locations Singapore

Job Type Remote, Full-Time

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with our customers in China, Taiwan, and South Korea. Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will utilize your good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.

Job Responsibilities

Build and maintain excellent, long-lasting customer relationships

Assist customers to expand their usage and adoption of our products

Onboarding and training of new clients

Ensure contract renewal

Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals

Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed

Work closely with sales representatives and other teams across the company

Job Requirements

Proven track record of successfully managing client relationships

3+ years of experience in Customer Success, account management or similar

Knowledge of geospatial technologies, GIS or Remote Sensing