Job Overview
- Job Title Customer Success Representative
- Hiring Organization InvGate
- Company Website https://invgate.com/
- Remote Locations Europe
- Job Type Remote, Full-Time
To support our continuous growth we are looking for a Customer Success Representative to join our team.
As a Customer Success Representative, you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions.
We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans.
This position will work closely with the product, implementation, support, and sales department.
We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans.
This position will work closely with the product, implementation, support, and sales department.
Job Responsibilities
- Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
- Drive customer engagement by providing training and ongoing support.
- Develop and execute success plans to ensure customers achieve their desired outcomes.
- Proactively identify risks and collaborate with internal teams to resolve issues.
- Monitor key customer health metrics to drive retention and growth.
- Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
- Maintain accurate records in HubSpot and ensure seamless communication across departments.
- Set follow-up meetings to check customers’ satisfaction and needs.
Job Requirements
- Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to analyze customer data and translate insights into actionable strategies.
- Proven ability to drive product adoption and customer satisfaction.
- Experience working with big companies as clients, and managing millionaire business portfolios.
- English bilingual
- Strong negotiation skills
- Enjoy working with clients
- Good energy and empathy.
- Availability to travel.
Employee Benefits
Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Europe
- Salary Offer to be discussed
- Experience Level Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
