Job Overview
- Job Title Customer Support Engineer
- Hiring Organization Blackthorn.io
- Company Website https://www.blackthorn.io/
- Remote Locations Worldwide
- Job Type Remote, Full-Time
Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers!
Base Salary: $60,000+
Job Responsibilities
- Providing Tier 2 technical support for our customers using our various Salesforce native applications
- Use Salesforce Service Cloud to triage, collect missing information, provide responses on, and route incoming support cases
- Adhere to escalation procedures for bugs and system impairment issues.
- Prioritize your own workload effectively with foresight and attention to detail
- Validate customer reported bugs and create tickets in Jira
- Serve as an internal Salesforce Admin resource to maintain and enhance internal processes as needed (as part of a broader team)
- Meet or exceed all customer and internal interaction metrics defined by the Director of Support
Job Requirements
- 3+ years of experience with customer technical support or as a Salesforce Administrator supporting an organization internally
- Salesforce experience as an Administrator or Business Analyst preferred
- Salesforce Admin (201) Certification required – additional certifications would be a bonus
- Technically proficient with an aptitude for learning new technologies quickly
- Prioritizes and plans in a productive manner
- Enjoys interacting with customers and speaking to large groups
- Excellent problem solving and analytical skills
- Outstanding oral and written communication skills
- Ability to prioritize tasks and carry out responsibilities with minimal direction in a remote environment
Employee Benefits
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Annual company trip
- Stock options to every employee (we are all owners)
- Every Friday off (4 DAY WORK WEEK!!!!)
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% – time off during the year for helping nonprofits
- Health insurance Contribution (if in the US)
- 401k with 3% match (if in the US)
- Children’s 529 college fund assistance (if in the US)
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Anywhere
- Salary Offer $60,000+
- Experience Level Mid Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
