(Remote Work) Customer Support Representative – AcuityMD

Job Overview

• Job Title Customer Support Representative
• Hiring Organization AcuityMD
• Company Website https://www.acuitymd.com/
• Remote Locations Worlcdwide
• Job Type  Remote, Full-Time

We are building a best-in-class commercial organization by establishing a repeatable go-to-market motion, hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals, and thoughtfully engaging VPs, General Managers, and other corporate decision makers across the Medical Device Industry.

Job Responsibilities

• Triage and resolve customer issues across live chat, email, and Zoom when necessary.
• Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
• Contributing to maintain internal knowledge base and help center collateral.
• Remain focused under pressure while providing exceptional customer service
• Proactively brainstorm ways to improve processes and workflows

Job Requirements

• 2+ years experience in SaaS Customer Support
• Must be located in Eastern Time Zone
• Excellent customer service skills
• Excellent verbal and written communication, and active listening skills
• Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite
• Patience, time management skills, and the ability to prioritize tasks
• Ability to work independently and as part of a team
• A strong sense of urgency, empathy, and a sense of humility

Nice to Haves

• Interest or experience in medical technology space
• Previous experience with Customer Advocacy programs

You must have an eligible work permit in the USA or Canada to be considered for this position.

Employee Benefits

• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees’ dependents.
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.

How To Apply

Click “Apply” below to fill in the application form!