Job Overview:
- Company Website: https://flockler.com/
- Remote Locations: North America
- Job Type: Contract
We are looking for a Customer Support Representative in North America. Our preferred time slot is between 9 am-5 pm (PDT/PST), but the exact slot and hours are negotiable.
Job Responsibilities:
Your role is to gradually take over the support for the US market and time zones we struggle to cover with our current support team based in Europe. We will provide you with training for the job, extensive internal and external documents, and internal support.
Your typical day includes:
- Responding to customer questions via email and live chat
- Proactively contacting our existing customers and helping them succeed
- Sharing and discussing customer feedback with the rest of the team
- Documenting frequently asked questions and improving internal/external help materials
Job Requirements:
We are looking for an energetic person with a getting things done mindset. Our typical customer is a marketer working for a B2C brand and basic knowledge of social media and online marketing will help you in the job. At Flockler, we are passionate about customer success and happiness and are looking for someone who shares our enthusiasm!
Benefits:
How To Apply:
Email your application to: work@flockler.com
More Information
- Remote Job Location North America
- Salary Offer $20.000 to $50.000
- Experience Level Entry Level
- Education Level unspecified
- Working Hours 9 am-5 pm (PDT/PST)
- Job Application Via Employer Email