(Remote Work) Customer Support Specialist – HubSpot

Job Overview

• Job Title Customer Support Specialist
• Hiring Organization HubSpot
• Company Website https://www.hubspot.com/
• Remote Locations Colombia
• Job Type  Remote, Full-Time

We are open to this person living anywhere in Colombia – all we ask for is a stable internet connection.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication & tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

Job Responsibilities

• Communicate with customers via  phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
• Identify and diagnose software issues to fix and improve the product experience for our customers.
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales.
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better.
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform.
• Be a role model and a trusted advisor by showcasing HubSpot values and a customer centric approach in every customer interaction.

Job Requirements

• Motivated by customer-facing interaction. You have a chance to talk to people who are very excited about working with HubSpot tools, and it can be very rewarding to team up with them.
• A curiosity for technical deep-diving and troubleshooting. We don’t always have the answers right away, so you need to enjoy discovering them!
• Solid communication and writing skills. We need to be quick, clear, concise, and friendly. We want to get our customers back to work in a jiffy, and have a good time doing it.
• Time management and organization. There are lots of moving parts and it is important to pay attention to the right ones at the right time.
• A desire to learn and grow. Constant change and growth are the only thing you can count on in this industry. This is exciting if you are open to it.
• An interest in, or understanding of, basic Internet and information technology. You don’t need to be a master of coding web applications, but the more you understand, the simpler it will be to determine outcomes for our customers. You’ll be using online tools all day long, so familiarity with Google Suite, JIRA, Chrome developer tools, and others would be nice to have, but not necessary. We’ll teach you all you need to know!

How To Apply

Click “Apply” below to fill in the application form!