- Job Title Customer Support Team Lead, USA
- Hiring Organization SimpleTexting
- Company Website https://simpletexting.com/
- Remote Locations United States
- Job Type Remote, Full-Time
One of the reasons we’ve grown so fast over the last four years —besides our powerful and easy-to-use platform—is that we deliver fast, friendly, and empathetic support.
As our team continues to grow, we’re on the hunt for a hard-working person to join us as a Customer Support Team Lead!
If that sounds like an exciting opportunity, then let’s get to the details.
- Remote (based in the USA and the Philippines)
- $45,000 – $65,000 USD within the USA. Exact compensation varies based on skills, experience, and location
- Manage the day-to-day of your team to ensure a high-quality support experience for all customers
- Coach customer support specialists, contributing to a supportive and growth-oriented environment
- Regularly review performance and metrics, proactively identifying trends
- Create intervention and improvement plans for team members to ensure the team is meeting requirements
- Coordinate with other departments to improve the experience of the team and customers
- Advise on, and directly handle, customer escalations to help your team resolve customer opportunities
- Evaluate workflows and processes to recommend improvements that increase team and customer satisfaction
- Listen to feedback from team members and resolve any issues
- Assist in training new hires to make sure they start off strong
- You love making people and teams better
- You’re comfortable holding yourself and others accountable
- Going above and beyond for people gives you a warm and fuzzy feeling
- You’re not afraid to make tough calls
- You don’t just complete tasks, you also think strategically about the big picture
- You have a customer first attitude
- You live the SimpleTexting values in everything you do
- Ability to inspire and develop individual teammates
- Demonstrable critical thinking, communication, tech, and creative problem-solving skills
- Willingness to take ownership over issues.
- Self-starter with a positive attitude. You don’t get fazed by change.
- Highly organized. You can effectively juggle several different priorities.
- Able to become a SimpleTexting power user. You have the skills to learn our product inside and out.
- At least two years experience as an individual contributor in a customer support role, preferably for a SaaS company
- At least 1 year of experience as a team leader or supervisor, preferably for a customer support team at a SaaS company
How To Apply
Click “Apply” below to fill in the application form!
- Remote Job Location United States, Philippines
- Salary Offer $45,000 - $65,000 USD
- Experience Level Junior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page