Job Overview
- Job Title CX Operations Manager
- Hiring Organization AgencyAnalytics
- Company Website https://agencyanalytics.com/
- Remote Locations Worldwide
- Job Type Remote, Full-Time
As a key member of the Revenue Operations team, the Customer Experience Operations Manager will be instrumental in achieving operational excellence and leading strategic initiatives that enable our Customer Success and Support teams to thrive.
As the CX Operations Manager, you’ll own the operational backbone of our Customer Success and Support teams and ensure they are equipped to deliver exceptional customer outcomes. This role combines strategic thinking, operational execution, and proactive problem-solving to refine onboarding, drive expansion, and reduce churn. You’ll work cross-functionally to align processes, leverage data, and scale customer success operations to maximize impact.
We want to hear from you if you’re a seasoned CX Operations professional with a strategic mindset, sharp critical thinking skills, and a passion for delivering impactful results.
About AgencyAnalytics
At AgencyAnalytics, we empower marketing agencies with cutting-edge tools to streamline their reporting processes and elevate their client relationships. As a leading B2B SaaS company, we specialize in providing automated reporting software tailored to the unique needs of marketing professionals worldwide. Our mission is to revolutionize how agencies analyze and communicate data, ultimately helping them drive better results for their clients.
We’re a founder-led Canadian success story that started in 2010, and we’re over 140 strong today.
AgencyAnalytics is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or cognitive need, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
All your information will be kept confidential.
Job Responsibilities
- Manage day-to-day operations for our Customer Success and Support teams
- Lead efforts to refine and scale customer onboarding, retention and growth, focusing on improving metrics like Churn Rate, NRR, NPS, CSAT, and TTV.
- Develop and maintain predictive measures to identify churn risks and expansion opportunities using customer behaviour and in-app data.
- Design and implement workflows that reduce inefficiencies and enhance team productivity.
- Partner with Data and Insights, Sales and Marketing Ops, Customer Success and Support to ensure alignment and operational consistency.
- Deliver actionable insights through reports and dashboards.
- Anticipate operational challenges and design solutions to mitigate risks before they arise.
- Continuously evaluate the customer journey to identify areas of over/under-investment and propose impactful changes.
Job Requirements
- 3+ years in CX Operations or Revenue Operations.
- You have hands-on admin experience with HubSpot, Intercom, and ClickUp.
- You’re a proactive self-starter who takes ownership of your success.
- You are a strategy thinker who can demonstrate the ability to see the bigger picture, anticipate challenges, and align processes with business goals.
- You can think critically about complex problems and have a proven track record of analyzing and designing practical, scalable solutions.
- You have strong analytical skills and experience creating reports and dashboards to guide decision-making.
- You have an exceptional ability to work cross-functionally and influence stakeholders across teams.
- Bonus: You are familiar with revenue architecture frameworks such as SPICED and the Bowtie Model or CS frameworks such as REACH
Employee Benefits
Our base salary for this role ranges from $72,100 to $108,200 CAD. Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Anywhere
- Salary Offer $72,100 to $108,200 CAD
- Experience Level Mid Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
