Job Overview
- Job Title Fiat Funding Specialist
- Hiring Organization Kraken
- Company Website https://www.kraken.com/
- Remote Locations Asia
- Job Type Remote, Full-Time
The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe.
Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world.
- This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand
- You must be willing to work evenings and weekends
- This is a temporary 6-month contract
We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.
Job Responsibilities
- Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis
- Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
- Utilize Key Performance Indicators (KPI)
- Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
- Monitor technical issues
- Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible
Job Requirements
- This is a fully remote role requiring English fluency
- Security and privacy focused
- You must be willing to work non-traditional hours and weekends as scheduled per business need
- Past experience in payment processing is preferred
- High output – metrics based experience is a plus
- Able to make quick decisions autonomously
- Passionate about clients and their overall experience
- Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts.
- Detail oriented
- Crypto trading experience, preferably on multiple platforms
- Fantastic communication skills in order to operate globally across multiple departments and stakeholders
- Prior relevant experience in financial services, crypto, technology, and/or customer support
Nice to haves
- Experience with CRM software such as ZenDesk or Salesforce
- Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
How To Apply
Click “Apply” below to fill in the application form
More Information
- Remote Job Location Asia
- Salary Offer to be discussed
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours freelance
- Job Application Via Custom Application Page
