Job Overview
- Job Title Senior Director, Strategic Accounts
- Hiring Organization Invisible Technologies
- Company Website https://www.invisible.co/
- Remote Locations Worldwide
- Job Type Remote, Full-Time
Invisible is the operations innovation company transforming how companies are built and run.
We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of over 5,000+ experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.
About The Role
The mission of the Client Services team is to position Invisible as the trusted advisor to the leadership teams of the world’s most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our client’s needs, and then translate those needs into seamlessly integrated ‘human + technology’ solutions that can unlock exponential business value.
Job Responsibilities
As a Senior Director, Strategic Accounts, you will play a critical role in maintaining and expanding client relationships within Invisible’s most strategic accounts. You’ll act as a thought partner to senior executives at some of the world’s most influential companies, helping them navigate complex technical and operational challenges facing their organizations.
You will own a small set of multi-million dollar ARR accounts (1-2 accounts max), and focus on solving problems for which there is no “off-the-shelf” or “cookie-cutter” solution. You’ll be challenged to find the root cause of the problem, and develop solutions leveraging Invisible’s unique capabilities.
As such, this is not a “cookie-cutter” account management role – you’ll have a high degree of autonomy in how you shape this role. Critical to your success will be the ability to build trust-based relationships with both your clients, as well as cross-functional teams at Invisible (Operation, Technology, Finance, and Marketing).
Note: This is an individual contributor role that acts as the “CEO” of the account. It demands a high level of cross functional collaboration but for avoidance of doubt, is an IC role with a growth path towards leadership as the business expands.
- Build C-suite relationships with Invisible’s most strategic clients
- Coordinate executive business reviews
- Maintain high customer satisfaction (CSAT levels)
- Grow and manage a pipeline of business, from generating new leads at existing clients to negotiating and closing commercial opportunities
- Closely collaborates with internal stakeholders (Product, Technology, Operations, Marketing, and leadership) to develop solutions to meet your clients’ needs
- Lead account planning process, bringing together cross-functional stakeholders
Job Requirements
- At least 12 years of experience in quota-carrying sales and account management roles at Managed Services, Professional Services, or SaaS companies
- Strong executive presence, and track record of earning trust from C-suite executives at Fortune 500 companies
- Strong written and verbal communication, and experience presenting to senior executives and board members
- Operate with a high degree of autonomy
- History of executing complex deals with large enterprises (>10M ARR), using a consultative sales approach
- Working in highly technical environments, with experience selling AI solutions
Employee Benefits
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.
Compensation:
Base: $175,000
Base + Bonus Target: $350,000
This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Anywhere
- Salary Offer $175,000
- Experience Level Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page