Job Overview – Remote Job from LiveWorld
- Job Title: Social Media Agent
- Hiring Company: LiveWorld
- Company Website: https://www.liveworld.com/
- Remote Locations: Remote in the United States
- Job Scope: Content management on social media channels of LiveWorld
- Job Type: Part Time
Job Overview – Social Media Agent at LiveWorld
At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.
This position is a work from home position that you can work remotely. However, we have a location limit and we are currently recruiting US Residents with fluency in the following languages:
- English
- Danish
- French
- German
- Hebrew
- Italian
- Portuguese
- Spanish
- Swedish
Job Responsibilities:
- Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
- Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
- Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
- Research customer service answers, in some cases client CRM systems.
- Identify and escalate trends, topics, sentiments, and emerging issues
Job Requirements:
- Ability to connect with people, and communicate in a courteous, conversational style, while making decisions according to guidelines
- Ability to compose well-written messages, with the use of good grammar and appropriate punctuation.
- Strong keyboard skills
- Ability to navigate between multiple systems or applications simultaneously
- Demonstrated personal or professional success engaging in a social channel
- Minimum of 18 years of age required
- 2-3 years of experience in online moderation and engagement and/or online customer service desirable
- Some experience in a call center environment helpful.
- Work-at-home experience helpful.
- Social media moderation and engagement experience preferred but not required
- Healthcare background is desirable but not required
- Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
- College Degree or equivalent experience preferred
- Dependable, high-speed Internet access
- Dependable telephone access (landline preferred for training)
- Ability to work in a quiet and secure home office atmosphere
- Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
- All applicants must be fluent in English.
- Some positions involve fluency in reading and writing in other languages
- Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
- LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
Benefits:
- Work at home
- Flexible scheduling
- Dynamic environment in fast paced social industry
- Opportunity to learn new skills and further develop existing skills
- Opportunity to learn within healthcare and non-healthcare industries
How To Apply:
Click “apply” below to process your Job application!
More Information
- Remote Job Location United States
- Salary Offer to be discussed
- Experience Level Junior Level, Mid Level
- Education Level Bachelor's Degree
- Working Hours flexible
- Job Application Via Custom Application Page