(Remote Work) Social Media Agent – LiveWorld

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Job Overview – Remote Job from LiveWorld

  • Job Title: Social Media Agent
  • Hiring Company: LiveWorld
  • Company Website: https://www.liveworld.com/
  • Remote Locations: Remote in the United States
  • Job Scope: Content management on social media channels of LiveWorld
  • Job Type: Part Time

Job Overview – Social Media Agent at LiveWorld

At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image.  A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.

This position is a work from home position that you can work remotely. However, we have a location limit and we are currently recruiting US Residents with fluency in the following languages:

  • English
  • Danish
  • French
  • German
  • Hebrew
  • Italian
  • Portuguese
  • Spanish
  • Swedish

Job Responsibilities:

  • Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
  • Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
  • Actively engaging with online users, stimulating, guiding, and participating in conversations.  Authoring responses on the fly.
  • Research customer service answers, in some cases client CRM systems.
  • Identify and escalate trends, topics, sentiments, and emerging issues

Job Requirements:

  • Ability to connect with people, and communicate in a courteous, conversational style, while making decisions according to guidelines
  • Ability to compose well-written messages, with the use of good grammar and appropriate punctuation.
  • Strong keyboard skills
  • Ability to navigate between multiple systems or applications simultaneously
  • Demonstrated personal or professional success engaging in a social channel
  • Minimum of 18 years of age required
  • 2-3 years of experience in online moderation and engagement and/or online customer service desirable
  • Some experience in a call center environment helpful.
  • Work-at-home experience helpful.
  • Social media moderation and engagement experience preferred but not required
  • Healthcare background is desirable but not required
  • Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
  • College Degree or equivalent experience preferred
  • Dependable, high-speed Internet access
  • Dependable telephone access (landline preferred for training)
  • Ability to work in a quiet and secure home office atmosphere
  • Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
  • All applicants must be fluent in English.
  • Some positions involve fluency in reading and writing in other languages
  • Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
  • LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.

Benefits:

  • Work at home
  • Flexible scheduling
  • Dynamic environment in fast paced social industry
  • Opportunity to learn new skills and further develop existing skills
  • Opportunity to learn within healthcare and non-healthcare industries

How To Apply:

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More Information

  • This job has expired!

Our Location: 200, Yuhyeon-ro, Gimpo-si, Gyeonggi-do, South Korea

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