Job Overview
- Job Title Sr. WordPress Support Technician
- Hiring Organization StellarWP
- Company Website https://stellarwp.com/
- Remote Locations US
- Job Type Remote, Full-Time
StellarWP is a leading force in the WordPress ecosystem, driving innovation through powerful software solutions. Our portfolio includes some of the most trusted WordPress brands, including LearnDash, a premier learning management system (LMS) that helps organizations, schools, and educators build dynamic e-learning platforms.
At StellarWP, we pride ourselves on fostering a collaborative, inclusive, and supportive work environment that empowers team members to thrive. If you’re passionate about WordPress and providing exceptional customer service, we want to hear from you!
We are seeking a highly skilled WordPress Support Technician to join our LearnDash team. The ideal candidate will have a deep understanding of WordPress and experience in troubleshooting technical issues with plugins and themes. As a senior member of the support team, you will handle complex technical inquiries and assist team members
This is a permanent, remote, full-time position with a pay range of $22 to $25 per hour.
Job Responsibilities
- Provide exceptional support over a variety of mediums (chat, phone, tickets)
- Assist customers and co-workers with the use and optimization of WordPress and associated products
- Investigate, document, and escalate product bugs and feature requests to the development team
- Create and maintain product documentation for both internal and external sources
- Help users optimize their platforms by offering strategic advice
- Lead subject matter sessions
- Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success
- Install, manage, and troubleshoot software related to our products
- Provide support for a variety of third party software under our Beyond Scope Support umbrella
- Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues
- Work with third party vendors to facilitate the resolution of issues
- Provide job shadowing and mentoring
- Serve as an escalation point teammates
- Provide feedback and suggestions to improve the product, based on direct customer interactions and pain points
Job Requirements
- 2+ years relevant experience in an IT support related role
- Working knowledge of PHP/HTML/CSS
- Strong understanding of WordPress plugins and themes
- Strong knowledge of WordPress Core and common WordPress errors
- Strong understanding of WP-CLI
- Knowledge of digital QA testing best practices
- Experience within a help desk / call center environment
- Exceptional troubleshooting skills
- Proven customer service acumen
- Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy
- Strong attention to detail
Preferred Qualifications:
- Basic Web hosting experience
Employee Benefits
- Excellent Employer paid Benefits options – Medical, Dental, Vision, Prescription
- Traditional and Roth 401k with company matching
- Fun employer-sponsored events
- A collaborative team culture
- Consistent/set work hours
- Challenging non-redundant daily duties
- A voice in how things get done
- Access to ongoing training
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location United States
- Salary Offer $22 to $25 per hour
- Experience Level Mid Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
