(Remote Work) Technical Customer Support II – Broadvoice

Job Overview

• Job Title Technical Customer Support II
• Hiring Organization Broadvoice
• Company Website https://broadvoice.com/
• Remote Locations Columbia
• Job Type  Remote, Full-Time

Broadvoice is looking for a Technical Support Representative 2 to join our growing team. In this dynamic role, you will provide technical support to business customers via phone, chat and email. If you are passionate about solving problems and want to make an immediate impact on the customer experience, we want to talk to you!

Job Responsibilities

• Serve as a brand ambassador for Broadvoice by knowing our products in and out, living our core values, and delivering a positive customer experience
• Research, diagnose, and resolve technical hardware and software issues using available tools and resources
• Accurately process and document issue details using a computer and designated ticket tracking software
• Identify and report bugs and defects, and document feature requests that will enhance products
• Produce knowledge base content and support team leads in disseminating information across the team
• Monitor and inform team of opportunities via chat
• Increase personal technical knowledge by reading trade publications, training manuals and diagnostics information and completing courses, when possible
• Perform other job-related duties and projects as assigned

Job Requirements

• Strong English language skills
• Basic understanding of networking, IT, internet and computer concepts/technology
• An understanding of VoIP technologies (SIP, RTP, NAT traversal) and experience as a VoIP or Tier 2+ support representative
• Knowledge of router configurations
• Experience with Metaswitch and interpreting SIP signaling
• Exceptional verbal and written communication skills with a strong phone presence
• Strong self-management skills (prioritization, attention to detail, follow-through)

How To Apply

Click “Apply” below to fill in the application form!