Job Overview
- Job Title Technical Customer Support Specialist
- Hiring Organization Loop Support
- Company Website https://loopsupport.com/
- Remote Locations APAC
- Job Type Remote, Full-Time
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
Salary:
$50K-$80K depending on location and experience.
Job Responsibilities
In this role, you’ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll:
- Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product.
- Gather and analyze customer feedback to contribute directly to product improvements.
- Create informative content based on common user needs, such as guides, FAQs, and best practice documentation.
- Maintain a positive and professional attitude with all customer interactions.
- Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.
Job Requirements
- Based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
- Excellent written and verbal communication skills in English. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Previous experience doing technical support. (Required)
- Previous experience in a startup environment or software company. (Preferred)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location APAC
- Salary Offer $50K-$80K
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page