(Remote Work) Technical Solutions Engineer, APAC – Chainalysis

Job Overview

  • Job Title Technical Solutions Engineer
  • Hiring Organization Chainalysis
  • Company Website https://www.chainalysis.com/
  • Remote Locations Singapore
  • Job Type Remote, Full-Time

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.

The Technical Solutions Engineer, Commercial supports our customers through the initial phases of the customer lifecycle and is responsible for owing the technical integration of our platform.

As part of the Technical Solutions team, your focus will be on owning the technical onboarding and integrations process for our Commercial customers. Alongside the CSM, the Technical Solutions Engineer will interact directly with our customers providing technical solutions and integration support. By utilizing industry best-practices and our standardized implementation process, you will enable our customers to realize fast time-to-value from their investment in Chainalysis.

This is an opportunity to bring your experience as a pre or post-sales systems engineer, systems integrator, or technical support specialist to our Technical Solutions Engineering team.

Don’t feel you need to be an expert in all of the above listed technologies. If you feel you have experience with some of the above mentioned requirements and are eager to learn new technologies we would love to hear from you!

#LI-RS1

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don’t hesitate to let us know. You can learn more here. We can’t wait to meet you.

Job Responsibilities

  • Provide technical integration support of our SaaS product solutions to our Commercial customers, with a focus on demonstrating time-to-value (TTV)
  • Support customer product integration questions providing on-going best practices to ensure value realization within the Chainalysis onboarding process and platform
  • Communicate project timelines defining key project milestones with internal and external stakeholders to effectively track and successfully deliver technical implementations
  • Ensure customers are able to utilize the the Chainalysis platform independently and efficiently as possible
  • Validate customer product use-cases and technical feasibility for successful product launch
  • Actively engage with Engineering, Customer Success, and Customer Support to troubleshoot, identify root cause, and provide a timely resolution to identified issues and blockers
  • Document technical requirements, customer architecture, goals/metrics and use-cases to support ongoing account management
  • Contribute to product fixes and automation enhancements of our current products by developing new tooling and providing feedback
  • Support Sales and Solutions Architects by providing technical insight and product knowledge to new and existing customer base
  • Efficiently deliver product training and workshops, both online and onsite
  • Define and develop new best practices across technical solution team

Job Requirements

  • Bilingual English, Japanese OR Chinese OR Korean
  • Past experience in a related role managing technical integrations of a SaaS platform
  • You have technical domain knowledge of two of the following: SaaS, programming/scripting knowledge (Python, Bash), APIs and services integration experience
  • You have managed customer integration projects with strong technical leadership skills and the ability to drive teams to consensus
  • You thrive in a fast-paced, dynamic environment, managing competing priorities with ease
  • You excel at learning new technologies quickly with a high level of intellectual curiosity around blockchain/cryptocurrency
  • You are a self-starter with the ability to complete projects with minimal guidance
  • You have exemplary verbal and written communication skills known for being a “team player”

How To Apply

Click “Apply” below to fill in the application form!

More Information

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