(Remote Work) Technical Support Representative — Porkbun

Job Expired

Job Overview

  • Job Title Technical Support Representative
  • Hiring Organization Porkbun
  • Company Website https://porkbun.com/
  • Remote Locations Worldwide
  • Job Type  Remote, Full-Time
It’s time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!

Porkbun is a fully-remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. We are hiring from within states where we are already operational; eligibility is restricted to: Arizona, California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.

From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.

We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews you’ll see that’s not just our own bias talking. But even the easiest-to-use interface can’t solve every customer problem.

Typical issues:
  • “How do I connect my domain to Shopify?”
  • “How do I transfer my domain to Porkbun?”
  • “My website isn’t working.”
  • “How do I purchase WordPress hosting?”
  • “Why didn’t my payment go through?”
  • “Why is your company named Porkbun?”
Experience –  professional or personal – with domains and hosting is desirable but we are ready to train the right person.  If you have proven technical and diagnostic ability and love learning new things, specific knowledge of the industry is not required.
We are leaning into our growth and hiring for shifts that will bolster our weekend staffing and further enable live support coverage for US-time zones.

We are hiring two standard shifts, and one swing shift, NOTE the different days anticipated and all hours are listed in Pacific (PDT) time.

Standard Shift:  Sat – Wed, 9AM – 5PM PDT

Swing Shift:        Wed – Sun, 1PM – 9PM PDT
We believe that to do your job well you need to take paid breaks – all 8 hour shifts include a total of one hour of paid breaks.

Job Responsibilities

What are they supposed to perform at work? Please tell them a clear description of the detailed job scope. 

Job Requirements

  • You can provide excellent live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours
  • You can write emails with a professional tone
  • You love the feeling of making a customer happy
  • You’re a really good problem solver
  • You have at least two years of tech support experience either at an internal help desk or customer-facing position
  • You have a steady Internet connection and a quiet room to work out of
  • You work efficiently in a remote work environment
  • You are perfectly fine with horrible hilarious puns

Employee Benefits

tarting pay: $40,000 / year + benefits

This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with a matching 3% company contribution after the first year.

How To Apply

Click “Apply” below tp fill in the application form!

More Information

  • This job has expired!