(Remote Work) CUSTOMER SERVICE REPRESENTATIVE – Williams-Sonoma Inc. Customer Care Centers

Job Overview:

• Company Website: https://www.williams-sonomainc.com/contact-us/
• Remote Locations: United States
• Job Type: Full Time

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Job Responsibilities:

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Job Requirements:

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

•  Ability to complete mandatory paid training for 4 weeks – 100% attendance is required

Equipment you must have for training and for work:

•      Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
•      No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
•      SAntivirus/Anti-malware
•      6 GB of RAM
•      Wired USB headset (with microphone) which is compatible with our systems
•      Ethernet cable hardwired into you modem/router
•      Wi-Fi is not permitted
•      USB to Ethernet converter if your computer does not have an Ethernet port
•      Monitor: 15 inches or larger with minimum resolution of 1920×1080
•      Mouse and keyboard
•      Webcam (built in or external) with minimum resolution of 640 X 480
•      iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/

Benefits:

• 40% Discount on most merchandise!
• Monthly performance bonuses up to $500!
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Opportunity to convert to benefited status within 90 days!
• Pay = $15.00/hr

How To Apply:

Click “Apply” to fill in the application form!