Clinical Support Specialist – Brightree

Clinical Support Specialist

* Work Remotely from anywhere in the US *

Brightree

Job Overview:

Headquartered just outside of Atlanta, Brightree’s team of more than 600 employees is thinking, creating, and challenging ourselves to better serve our patients and customers. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

We have vision. We’re a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier.

Our Software as a Service (SaaS) business is an exciting new area of growth focused on the full continuum of out-of-hospital care settings. The team is building a global portfolio of connected software and services designed to drive more choices and better outcomes for patients and providers. We are looking for individuals with a strategic mindset, business acumen, an entrepreneurial outlook, strong technical capabilities and a “get it done” attitude to help fulfill our vision as the leader in out of hospital solutions.

This is a remote position.

This position requires home health or hospice experience

Job Responsibilities:

• Answer clinical related questions regarding the use of Brightree Home Health, Hospice, & Private Duty Care application (HHP) in a friendly, effective, and efficient manner.
• Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication.
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
• Document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads.
• Track and document inbound support requests and ensure proper notation of customer problems and issues.
• Work closely with customers to ensure we are providing solutions that meet their needs.
• Stay abreast of current technology in products, design changes, and new product offered.

Job Requirements:

• Home health or hospice clinical experience is required.
• Bachelors Degree or equivalent work experience
• Ability to solve clinical problems on an innovative home health & hospice software product.
• Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision.
• Tech savvy working with computers, internet browsers, and software applications.
• Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner.
• Quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Great attitude that is willing to learn and increasingly strive to improve

How To Apply:

Click on “Apply” down below to proceed a job application process.