Remote Customer Support Representative – HubTran

Job Highlights – HubTran:

• Hiring Organization: HubTran
• Remote Location: Remote in the United States
• Job Type: Full Time
• HubTran Salary: $70k – 85k a year depending on experience

Job Description:

Initially reporting directly to the CTO, you will continue HubTran’s tradition of outstanding customer service. After becoming an expert in our products, you will be the first person our customers contact when they need help. Along with providing front line support, you will create documentation and video guides to allow our customers to learn on their own. As more complex problems are discovered, you will work as a liaison to our engineering team.

Job Responsibilities & Requirements:

At Hubtran, you will join a team that:

• Cares about customer service. Our customers give us top marks as you can see below!
• Has won the Chicago Innovation Award and Harvard Business School New Venture Contest.
• Is remote friendly. We care about what you can accomplish, not where you choose to accomplish it from.
• Believes diversity is essential and strongly encourages applications from women and minority candidates.
• Can articulate their  values
• Pays well.
• Offers benefits including health insurance, 4 weeks of vacation, 401k, stock options, and more.

In order to succeed in this role you should:

• Have strong written communication skills. Most support is done via writing, so clarity is essential!
• Be empathetic. HubTran is a company of humans, we want our customers to know how much we care about them.
• Be self-directed. You will be responsible for creating documentation and guides based on your support experience.
• Have curiosity. Besides just answering questions, you can help our product teams improve our offerings.
• Be available between 8 am and 5 pm central time.

What our customers say:

How To Apply:

Candidates who are eligible to work in the United States should send a resume and cover letter to support_job_wwr@hubtran.com