(Remote Work) Customer Service Agent ,Chat and Phone – Transcom

Transcom

Company Website: https://www.transcom.com/en
Remote Locations: United States
Job Type: Full Time

Job Overview:

Do you feel passionate about helping people?

Do you want to work from the comfort of your home office?

Do you navigate technology easily and enjoy working in a fast-paced environment?

Do you have excellent verbal and written communication skills?

If you answered yes, we have an exciting WORK FROM HOME opportunity for you! 

We’re hiring temporary customer service agents, for approximately 90 days. 

In this temporary role, you will provide high-quality interactions to the customers of our grocery delivery client and assist them with questions and concerns about orders, products, and services. You will communicate with customers through inbound phone calls and/or chat to provide each customer with an outstanding customer experience.

About Transcom

Transcom is an innovative and forward thinking global specialist providing outstanding customer experiences. We operate in 20 countries to provide customer service, sales, and technical support solutions to international brands in various industries. In North America, our regional headquarters are located in Denver, CO and we operate through a vast network of employees across the US and Canada who work remotely from home.

We are passionate about people and look forward to meeting you!

Job Responsibilities:

• Effortlessly engage with customers, identify their needs, and quickly research resolutions
• Comfortably navigate multiple applications to quickly locate and communicate solutions
• Professionally provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home
• Work in a highly structured environment with strict adherence to your assigned, full-time schedule, supporting a high volume of customers via phone and/or chat.
• Work at a desk in your home office for the duration of a full-time schedule in order to assist customers in a high-volume, fast-paced, and sometimes stressful environment

Job Requirements:

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with opportunities for overtime
• Able to work a variety of shifts, influenced by business needs (this may include working evenings, weekends, and holidays)
• Able to 100% adhere to an assigned schedule that will fluctuate daily
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone and/or chat
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, communicate with others (verbally and electronically), type, read, multi-task, and concentrate, for the duration of your shift.
• Previous call center and/or work from home experience, preferred
• *Must live and work in one of the following states:
  AL, AR, FL, ID, IN, IA, KS, MO, NC, NE, ND,
  NH, NM, OH, OK, PA, SC, SD, TX, UT, VA, WI

Home Office Requirements

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)     

• Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet.

           (Dial up, Wireless, or Satellite internet service cannot be used)

Minimum download speed 5 Mbps

Minimum upload speed 1 Mbps

Ping less than 100 ms

• Ability to provide a wired noise cancelling USB headset
• Webcam is required
• A windows desktop or laptop that meets the minimum requirements (below):
  • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
  • Compatible processor (2 cores of higher)
    • Incompatible Intel processors (Celeron & Pentium D)
    • Incompatible AMD processors (Athlon X2 & Sempron)
    • Mobile Processors (denoted as M) are incompatible
  • Operating System –
    • 64-bit and Windows 10 Professional, Enterprise, or Education
  • Minimum Memory – 4GB RAM
  • Storage – Hard drive must have at least 10GB of free space
  • Ports – Minimum 1 USB 2.0 port
  • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
  • Compatible processor (2 cores of higher)
    • Incompatible Intel processors (Celeron & Pentium D)
    • Incompatible AMD processors (Athlon X2 & Sempron)
    • Mobile Processors (denoted as M) are incompatible
  • Operating System –
    • 64-bit and Windows 10 Professional, Enterprise, or Education
  • Minimum Memory – 4GB RAM
  • Storage – Hard drive must have at least 10GB of free space
  • Ports – Minimum 1 USB 2.0 port
  • Monitors – Dual monitors preferred

How To Apply:

Click “Apply” below to process your Job application!