Amazon.com Services LLC

Company Website: https://www.amazon.com/
Remote Locations: United States
Job Type: Full Time

Job Overview:

Amazon’s Relay Operations Center (ROC) Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This role is fully virtual allowing an individual to work with peers, Amazon stakeholders, and customers across the world from their own home by taking hotline phone calls and working standardized processes.

An ideal candidate has a background in transportation and strong customer service experience taking phone calls. This job will require exceptional communication skills in a fast paced environment with the support of designated point of contacts to reach out to for assistance. Schedules can vary between Front Half (Sun.-Thurs.), Back Half (Tues.-Sat.), or Monday-Friday. Overtime is solicited on a business need basis up to six days a week, 12 hours a day, and 60 hours a week and can be deemed mandatory.

What is Amazon being a Transportation Specialist all about?
Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon’s Relay Operation Center is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. As a Transportation Specialist Associate it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.

Job Responsibilities:

Help a variety of external and internal Amazon customers by hotline phone calls, case management, and Work Item Management

Use tools and programs to navigate website tools, research disruptions, review options and solutions for customers, and communicate them effectively

Identify proper stakeholders when presented an issue outside your scope and escalate to the relevant owners and/or teams

Follow detailed verbal and written instructions/SOPs

Provide a work area free of distractions that allows full focus on work activities only.

Job Requirements:

Basic:

High School or equivalent diploma

Previous customer service experience

Preferred:

Bachelor’s Degree or 2+ years Amazon work experience.