(Remote Work) Customer Support Representative – Zenkraft

Zenkraft

Company Website: https://zenkraft.com/
Remote Locations: United States
Job Type: Full Time

Job Overview:

Zenkraft is hiring!

We’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.

Salary: $65,000 — $85,000

Location: United States EST

Job Responsibilities:

• Be first point of contact for customer service enquiries
• Support onboarding of new customers, gathering implementation criteria
• Investigate customer issues; identify the problem, resolve or escalate
• Install and configure our application
• Build workflow, process builders, reports and dashboards per the customer requests
•  Configure the Zenkraft-Salesforce shipping solution
•  Assign user licenses and manage user permissions
•  Provide timely responses to ongoing customer cases

Job Requirements:

• Willingness to learn, and a fast, effective learner
• Resourceful when handling customer queries
• Great at solving problems
•  Personable with attention to providing great customer service
•  Excellent communication skills
• ·Familiarity with G Suite

You may have these skills:

• Salesforce experience – our solution works on all of the Salesforce Clouds (certifications are a plus)
• Experience with other AppExchange solutions
• Ability to create Salesforce formulas, workflows and process builders
• A small competency task using our app will form part of the interview process.

How To Apply:

Email your application to: jobs@zenkraft.com