Customer Care Representative (Indian) – Glu

Customer Care Representative 
(Work Remotely from Hyderabad, India)

Glu

Job Description:

The key responsibilities of the Customer Care Representative are to address all emails for Glu Mobile games (iPhone/iPod/iPad/Android/Tablets, etc.) and work with various departments via your reporting structure to obtain the necessary feedback, fixes and/or solutions to our customers. This position is a temporary position with a possibility to be a permanent member (or extension of the contract) of the team if you excel and outperform.

Job Responsibilities:

• Resolves game/service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in a timely manner.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Work with seniors to prepare responses for known issues in anticipation of game launches or existing issues.
• Research the proper answer for customers using available resources via your team lead/SME.
• Provide consistent quality support for all products.
• Stay updated on the current trends and issues, and be ready to answer an email
• Reporting any trends/issues in our games
• Keep records of customer interactions, process customer accounts and maintain documents

Job Requirements:

• Freshers or any experience in Customer Service
• Ability to shift priorities appropriately, as required
• Ability to work night shifts (8 PM to 5 AM)
• Must be available to work on holidays and weekends
• Excellent written and verbal communication skills
• Self-Leader and Quick Learner
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Good understanding of the Internet and social media
• Game industry experience is plus
• Mobile gaming experience is a plus
• Experience using a Customer Relationship Management (CRM) tool is a plus (Example: Zendesk, Salesforce, Helpshift etc.)

PROFESSIONAL ATTRIBUTES

• Good communicator who possesses strong written and oral communication skills.
• Customer-centric and has the urge to achieve customer satisfaction.
• Enthusiastic, energetic and outgoing.
• Possesses a positive attitude and excited about working at Glu Mobile
• Provides cross-functionally support when necessary with a roll-up-your-sleeves attitude towards getting things done. Does not pass the buck, even if it is not within your job description.
• Able to listen to and implement constructive criticism.
• Well-organized and detail-oriented.
• Strong team player

How To Apply:

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