Customer Marketing Specialist – Prezly

Customer Marketing Specialist
(Work Remotely from anywhere in the World)

Prezly

Job Description:

This role will sit within the Customer Success department at Prezly which means you will engage with our customers 1-to-1 and 1-to-many. This is a new role so you be able to make it your own and we want to have your suggestions and ideas on how we can be better. You will help us build relationships with our customers at scale and you will create value by helping our customers to be successful with our product and by increasing customer advocacy. This role requires you to take ownership of the communications that our customers receive throughout the customer journey, ensuring it is both educational and inspirational and working as it should. You will have to be creative with content to develop assets such as videos, slides, blog posts, web content, case studies, and references.

Job Responsibilities:

What you will do:

• Develop a customer lifecycle campaign program.
• Create specific marketing content for at-risk customers.
• Work with the team to identify cross-sell and up-sell opportunities that can be facilitated by specific customer marketing activities.
• Measure the impact of customer marketing activities to ensure we are as effective as possible.
• Work with product team to develop campaigns to increase usage.
• Manage and maintain engagement and advocacy programs.
• Provide product feedback given by advocates to the product team.
• Manage a library of up-to-date customer success stories.

Job Requirements:

Your key skills/qualification:

• Campaign marketing experience, including using marketing automation or email tool.
• Knowledge of email fundamentals and best practices essential.
• Strong writing and copy editing skills.
• Analytical minded, determining marketing effectiveness and ROI of customer engagement efforts.
• Excellent communication skills to maintain relationships with various internal and external stakeholders.
• Ability to work autonomously as well as collaboratively.
• Excellent time management and ability to organize and prioritize tasks.
• Proactive and self-starter.
• Ability to learn quickly across technology, product, and processes.

Benefits:

What you will get:

• Competitive salary.
• Flexible hours
• Unlimited vacation time
• Chose the tools that you need for your work (software and hardware)
• Visits to Leuven a few times per year to increase collaboration and getting to know your colleagues.
• Yearly get-together in Europe where we learn, bond and create memories together
• A startup culture where you can make your mark, learn quickly and where new ideas are always encouraged

How To Apply:

Click on the Apply button below to process a job application for this position.