Job Description:
LOCATION: This position is open to applicants outside of the USA and is 100% work from home (virtual/online).
SCHEDULE: Full-time and part-time fixed schedules available 7 days a week between the hours of 8:00 AM – 9:00 PM EST (New York Time)
EMPLOYMENT TYPE: Long-Term Independent Contractor
Job Responsibilities:
- Taking inbound calls from customers regarding their degree and our systems
- Providing timely and accurate information to customers
- Making outbound calls to customers to address their needs
- Processing customer requests according to established policies and procedures
- Providing timely feedback to the company/customers regarding service failures or customers concerns
- Receiving and checking customers complaints
- Giving advice to customers for which classes to take and how to study successfully
- Assisting in maintaining and monitoring electronic data
- Creating letters, quotes and miscellaneous correspondence to secure additional customer information or resolve customer disputes
- Looking for ways to improve processes, procedures, customer service and efficiency
- Additional projects or responsibilities as needed
Job Requirements:
- Excellent communication skills
- Customer Focus
- Problem Solving/Analysis
- Teamwork Orientation
- Technical Capacity
- Solid time management skills
- Strong critical thinking and decision making skills
- Ability to work under pressure
- Adaptability to changes on a day-by-day basis
- Ability to work autonomously with minimal supervision
- Customer Service experience
- Call center experience
- Experience with online Adult education
- Proficient computer and email skills
- Experience with SalesForce is a plus
- Experience with G-Suite is a plus
LANGUAGE: Must be fluent in both written and verbal Standard American English.
EDUCATION: High School/Secondary Diploma (or Relevant Experience)
EXPERIENCE: Entry Level (1-4 years)
How To Apply:
Click on the Apply button below to process a job application for this position.
More Information
- Remote Job Location Position open to applicants outside of the USA and is 100% work from home (virtual/online).
- Salary Offer To be arranged
- Experience Level Entry Level
- Education Level High(Secondary) School Diploma
- Working Hours 7 days a week between the hours of 8:00 AM – 9:00 PM EST (New York Time)
- Job Application Via Custom Application Page