Job Expired

Job Overview

Job Title Account Manager
Hiring Organization Digible
Company Website https://www.digible.com/
Remote Locations Worldwide
Job Type Remote, Full-Time

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee’s journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

Authenticity – The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
Curiosity – The belief that a deep and fundamental curiosity (the “why”) in our work is vital to company innovation and evolution.
Focus – The collective will to remain completely devoted and ultimately accountable to our deliverables.
Humility – The recognition and daily practice that “we” is always greater than “I”.
Happiness – The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for an Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with Digible’s agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations.

An Account Manager joining this team will be directly responsible for managing 80-100 accounts as the main point of contact and owner of the relationship. They will provide strategic digital marketing insight and recommendations, and work cross departmentally to push department and company initiatives forward. The Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Account Manager will also act as a product expert for Digible’s tech platform, Fiona. The Account Manager has in-depth digital knowledge, extraordinary communication skills and can implement key time-management skills in high-demand settings

You’ll love this job if:

Love talking to clients, building relationships and finding ways to proactively provide value
Are a digital marketing whiz who keeps up with ever changing digital trends
Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest
Enjoy data analysis and diving into the weeds when you need to
Love knocking out emails and are fast to respond
Are a highly organized individual and pride yourself on keeping track of small details
Are a team player and naturally think “we” instead of “I”
Are not afraid to give valuable constructive feedback
Are passionate about the customer experience and improving department efficiency
Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

Job Responsibilities

Manage all aspects of client relationships with 3-6 corporate client contacts and 80-100 different accounts maintaining a response time under 12 hours and a monthly retention rate of 96%+
Provide monthly reporting and analysis by the 6th business day of the following month, mid month check-ins around the 15th and present key findings on monthly client calls
Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify
Proactively monitor campaign performance and make recommendations. Work closely with our operations teams to optimize campaigns for best ROI
Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
Support client adoption of Fiona products, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
Work selflessly with other departments to provide the best client experiences

Job Requirements

1+ Years in a Client Facing Role
1+ Years of Digital Marketing Experience
Experience Working in a Fast Paced Agency Environment
Multifamily/Senior Living/Student Housing Experience is a Plus
You should have superb communication skills, the ability to learn quickly, a growth mindset, and the ability to speak, act and encourage others in a way that aligns with your personal values.