(Remote Work) Customer Success Manager, Media Buyer – Kayzen

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Job Overview

• Job Title Customer Success Manager, Media Buyer
• Hiring Organization Kayzen
• Company Website https://kayzen.io/
• Remote Locations EMEA
• Job Type  Remote, Full-Time

The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.

To succeed in this role you need:

• In-Depth Mastery of Kayzen DSP for Client Success
• Strategic Client Management and Campaign Excellence
• Leading in Industry Knowledge and Trends
• Client Advocacy and Relationship Building

Sounds interesting. Isn’t it?

Job Responsibilities

Customer Success Management:

• Form a deep understanding of the client’s business & goals
• Provide DSP advisory and strategic consultation from the onboarding phase
• Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
• Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap

 Account Strategy and Campaign Management

• Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
• Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
• Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
• Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination

Feedback Loop and Product Development

• Proactively identify and address emerging client needs
• Work closely with the product team on enhancements based on client feedback.
• Efficiently troubleshoot issues and communicate them to the product and technical teams
• Provide regular feedback to management about client needs, market & competitor intelligence

Job Requirements

• 2+ years in a similar role in ad tech, with proven strengths in structured thinking, planning, and coordination, as well as proven portfolio growth
• Understanding of the mobile programmatic ecosystem, including formats, targeting, attribution, and key metrics
• Strong interest in online and performance marketing
• Capable of working independently and collaboratively
• Analytical and data- driven mindset
• Innovative and problem-solving approach
• Attention to detail

Employee Benefits

• Exceptional career growth and learning opportunity
• A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
• Direct, day-to-day work experience with the management
• A fun, driven, and multinational team located across Germany, India, Argentina, Israel, Ukraine, Turkey, the UK and more countries.
• A flexible work-from-home arrangement
• A 500-dollar home-office setup budget
• A 1000-dollar annual learning and development budget

Please reach out to Shivani Bhardwaj from our Talent Acquisition team!

How To Apply

Click “Apply” below to fill in the application form!