Job Overview
- Job Title Tier 2 Host Support Advocate
- Hiring Organization PadSplit
- Company Website https://www.padsplit.com/
- Remote Locations US
- Job Type Remote, Full-Time
PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members. Our principles are Care, Show it, Prove it, and we’ve been proving it through our actions since 2018.
We are on a mission to change the world – one room at a time. Join us!
The Role We Need:
PadSplit is seeking a dedicated and skilled Tier 2 Host Support Advocate to join our growing team. As a key player in our support structure, you will provide advanced technical assistance and superior customer service to our hosts (the folks who own and manage PadSplits), ensuring their experience with our platform is seamless and efficient.
The Person We Are Looking For:
We need a people person and creative problem solver who thrives in the fast pace of a startup. This isn’t your traditional customer support role – think more of client support, where you’ll get to know and form relationships with many of our customers. You’ll work on new problems each day and be challenged to think on your feet. The ideal candidates are comfortable working with autonomy, working with customers, and enjoying continuous learning. If you want to think creatively, solve challenging problems, and work on a highly collaborative team, this role is for you.
Job Responsibilities
- Provide outstanding customer service to hosts by promptly addressing inquiries through email and phone. These queries may encompass policies, web/mobile products, hosts concerns, financial matters, and other related topics.
- When faced with intricate scenarios, inform Hosts about their choices and assist in achieving a resolution.
- Serve as the ambassador of PadSplit to this crucial customer group, ensuring they receive a stellar experience and fostering trust with PadSplit.
- Stay informed about our web product and policies, which continually evolve as we expand. Utilize this knowledge to troubleshoot issues for hosts and provide guidance on
- Mitigate escalations by demonstrating empathy, communicating directly, and maintaining a professional demeanor.
- Identify frequently encountered issues and promptly elevate them, accompanied by viable recommendations for enhancement whenever feasible.
- Share host feedback to enhance the quality of products and services.
- Hold Hosts accountable to the standards and policies set forth by PadSplit.
- Work closely with colleagues from various teams and departments within PadSplit to address challenges faced by hosts and provide comprehensive solutions.
Job Requirements
- High energy and adeptness at adjusting to rapid changes in a dynamic environment
- Strong verbal and written communication skills
- Proficiency in managing time effectively and possessing strong organizational skills.
- A critical thinker possesses the capability to effectively tackle intricate problems.
- Enthusiastic in engaging with customers and conversing with new individuals.
- Ability to balance empathy with assertiveness
- Ability to effectively use computers, being adept with technology, and having a knack for learning new technological tools
- Capable of acquiring new skills and filling gaps to ensure functionality
- Self-starter
- Consistently shows initiative and a cooperative attitude.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location United States
- Salary Offer $50,000 - $55,000 a year
- Experience Level Junior Level, Mid Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
