Job Expired

Technical Customer Success
(Work Remotely in Europe)

SmarterQueue

Job Description:

Please read carefully before applying. This position is 100% remote ?Your timezone must have a minimum of 2 hours overlap with London (GMT) ??

SmarterQueue is a ground-breaking social media tool.

On average, our platform saves Customers over 8hours per week, and increases the effectiveness of their social media content up to 300%.

We are a fully remote team of 15, spanning the UK, Canada, America and Europe, building a tool which adds real value to influencers and marketers lives.

ABOUT THE ROLE

– Working days Mon, Tues, Weds, Sat, Sun (Thurs and Fri = days off).

– 30 hours+ per week.

– Contract postion.

– You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

– You must have your own computer/equipment with a solid connection to the internet.

Job Responsibilities:

– Responding to technical support questions, requests and complaints from our Customers via email and live chat.

– Writing technical Knowledge Base articles.

– Preparing and hosting live webinars for our Customers.

– Recording and editing feature explainer videos.

– Creative thinking & sharing ideas so that the Customer Success Team continuously evolves and improves.

Job Requirements:

– You are native or fluent in English (verbal and written). Perfect spelling and grammar is essential.

– You are very self motivated and driven to learn and improve your skills.

– You have a technical customer service background. You’re very technically minded, tech-savvy and really enjoy troubleshooting technical issues. Getting to the bottom of things is your thing!

– You love helping people. You have been known to turn a customer complaint into a testimonial for great customer service.

– You are a team player through and through.

– You have unshakable confidence on camera and speaking in front of groups of Customers.

– You pay attention to detail. If you’re not clear what the Customer is saying, you dig for detailed information.

– You love clear communication. You communicate effectively and in a timely manner. You are able to distil complex concepts into plain English, and vice-versa.

– You love social media and can easily understand the goals of a SmarterQueue Customer.

BONUS POINTS

– Previous startup experience.

– Previous remote working experience.

– You’ve done social media yourself (so you know our customers’ motivations).

– You’ve used social media scheduling tools, e.g. Buffer, Hootsuite etc.

– You’ve used lots of SaaS products

Salary range USD $20 – $35 per hour (dependent on experience)

✨We’re actively looking for a diverse and gender-balanced team.