Job Overview
- Job Title Spotify Chat Specialists, Japanese/English
- Hiring Organization ModSquad
- Company Website https://modsquad.com/
- Remote Locations Worldwide
- Job Type Remote, Part Time
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
EOE
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
Job Requirements
- Experience with providing customer support via 4-6 concurrent inbound messages.
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
- Customer service experience; familiarity handling chats
- Professional/business level proficiency in Japanese and English
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
- Stable broadband internet connection of 25 MBS or greater
- 8GB RAM or better
- Dual monitors highly recommended
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Employee Benefits
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Anywhere
- Salary Offer Competitive hourly rate
- Experience Level Junior Level, Mid Level
- Education Level Non Specific
- Working Hours 25 hours per week
- Job Application Via Custom Application Page