Job Expired

Bilingual Client Success Jedi – Customer Issue Resolution / German & English Bilingual
(Work Remotely from UK or Western Europe)

Award Force

Job Description:

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.

Award Force (www.awardforce.com) is a fast-growing Australian SaaS company with a great product, expanding internationally.

We are looking for an English and German speaking person who can manage and develop fantastic client relationships with the aim of growth and retention.

Job Responsibilities:

Client relationships and retention:

Onboard new clients and guide them from sign-off through to launch
Communicate frequently and effectively with the aim of helping clients grow their program. You will advise best practices, introduce them to new features and keep your finger on how they are feeling about Award Force
Be part of the consultation pool who provide personalised advice based on client requirement
Build trusting relationships based on honesty and transparency

Technical support:

Adhere to our consistent (and proud!) first-time-reply metric
Be a product expert through self-learning and replicating scenarios
Troubleshoot and Issue diagnosis
Resolution of 1st level support issues via support tickets and phone calls
Work with the internal team(s) to resolve more complex issues

Contribute to continuous improvement:

Identify and report common user issues for product improvement
Identify and fill gaps in support documentation
Be on the lookout for anything which can be made better

Job Requirements:

Must haves:

You’re located in UK or Western Europe
Must be native German and English speaker
You have a natural aptitude with technology, experience with SaaS and are able to learn new systems quickly
Are conscientious and can work independently holding yourself to the highest standards
You’re curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!
You’re super organised and process oriented. You will be comfortable using multiple tools for various aspects of the role
You have fantastic interpersonal skills and are an excellent communicator, verbal and written. You are not hesitant to jump on a call with a client at any time
You have the ability to communicate complex issues in plain language
You’re calm in high pressure situations
Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!
You have access to fast, reliable internet and a dedicated space to work without distractions

Benefits:

Why you’ll love working with Award Force

Full-time role, based remotely
Energetic company with high standards; a great place to be and a great place to learn
A competitive salary commensurate with experience
Regular communication with the global team via chat and daily video calls
Opportunity to boost your career and income with a growing business
Training, support, and ongoing coaching
Open, collaborative culture