Job Description:
Founded in 2014, Linjer is a fast-growing brand making high-quality leather bags and watches.
We strive to provide each of our customers with excellent, high-touch service in every interaction with our brand.
Our Customer Care Specialists are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand.
This is a remote, part-time role with flexible hours. Let us know in your application what kind of weekly time commitment is ideal for you. (We don’t have a strict minimum and we can discuss time commitment further along in the interview process.)
Job Responsibilities:
What You’ll Do
- Effectively solve customer inquiries via email, crowdfunding platforms, and potentially other channels
- Know our products in intimate detail and be able to speak about them with passion
- Draw on existing help content where appropriate, while being able to improvise in new situations
- Keep records of customer interactions and actions taken to resolve them
- Identify and draft improvements to our help content database
- Collaborate with other team members to identify answers and be a resource
- Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
Job Requirements:
Who You Are
- Native or near-native English speaker
- You love to help people
- You are an excellent writer
- You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
- You’re coachable and dedicated to continuous personal improvement
- You’re thorough and detail-oriented and are good at following processes
- You’re tech literate and can learn new software with ease
- You can work weekends or public holidays as part of a rotating schedule
- You’re passionate about our brand and about what we do
Even better:
- Proven past experience in a customer care role
- Fluency in other languages
How To Apply:
Click on the Apply button below to process a job application for this position.
More Information
- Salary Offer To be arranged
- Experience Level 3-5-years, 5-8-years, 8-10-years
- Education Level not-required
- Working Hours To be arranged
- Job Application Via Custom Application Page