Job Overview
- Job Title Customer Service Advisor
- Hiring Organization Conduent Commercial Solutions, LLC
- Company Website https://careers.conduent.com/us/en/home
- Remote Locations US
- Job Type Remote, Full-Time
Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you’re passionate about providing exceptional service and helping our customers feel heard. We want to hear from you!
Job Responsibilities
- Handle inbound calls from customers with inquiries about their recent purchases.
- Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
- Use your problem-solving skills to find quick solutions and resolve any issues.
- Help de-escalate frustrated customers with empathy and professionalism.
- Occasionally assist with upselling or cross-selling when appropriate and necessary.
Job Requirements
- A compassionate and patient individual with excellent communication and soft skills.
- Strong problem-solving abilities and a knack for de-escalating upset customers.
- Someone who thrives in a high-volume, fast paced environment.
- Experience in customer service or call centers is a plus, but not required- training will be provided!
Employee Benefits
- Remote work: Enjoy the flexibility of working from home in your secure workspace.
- Health benefits: Medical, dental and vision coverage starting day one.
- PTO: Accrue paid time off starting after 180 days
- Bonuses: Performance-based bonus incentives to reward your hard work and success.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location United States
- Salary Offer to be discussed
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
