(Remote Work) DevOps Manager, Observability – LivePerson

Job Overview

• Job Title DevOps Manager, Observability
• Hiring Organization LivePerson
• Company Website https://www.liveperson.com/
• Remote Locations Worldwide
• Job Type  Remote, Full-Time

LivePerson is looking for talented CloudOps Manager to take our Cloud Operations to the next level. The ideal candidate has a strong engineering background, excellent communication skills, and the ability to hire, mentor, train, motivate, retain, and lead new team members.

Job Responsibilities

• Lead the Cloud Operations and Virtualization team, responsible for GCP cloud operations, virtualization systems (VMware + OpenStack), image management, VM provision automation, and various other platform solutions the company relies on.
• Lead the troubleshooting of complex incidents in production environments.
• Manage and oversee the cloud infrastructure, ensuring high levels of availability and performance.
• Collaborates with the Security team to ensure infrastructure embraces and applies necessary security strategy.
• Drive the development and engagement of employees through professional development programs, tasks of increasing complexity, projects, and engagements.
• Provide direction on emerging technologies to be incorporated into infrastructure products and services to deliver the overall IT strategy successfully.
• Introduces innovative, differentiating infrastructure capabilities that enhance our overall competitive capabilities and employee productivity.
• Help drive cloud-first initiatives with best-of-breed industry providers such as GCP, AWS, and Azure.
• Identifies and requests changes that impact the enterprise; understands the change management process, risk assessments, and risk mitigation for each change; plans, briefs, and implements the change.

Job Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience in a CloudOps, DevOps, or similar role.
• 6+ years of experience in a DevOps or CloudOps role with 2+ years of management experience.
• Strong experience in one of the major public cloud providers (GCP, AWS, or Azure, with GCP being preferred).
• Strong leadership skills and a desire to mentor junior talent.
• Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Cloud certifications in GCP, AWS, or Azure are preferred.
• ITIL certification is preferred.

Employee Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.

How To Apply

Click “Apply” below to fill in the application form!