Job Overview

Job Title Renewals Manager, East
Hiring Organization Webflow,
Company Website https://webflow.com/
Remote Locations US
Job Type Remote, Full-Time

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re looking for a Renewals Manager at Webflow that will be responsible for managing the end-to-end renewal process for a portfolio of key accounts. You will work closely with Customer Success Managers (CSMs), Account Executives, and other cross-functional teams to ensure timely renewals, minimize churn, and identify opportunities for expansion. This role is ideal for a self-starter with a deep understanding of SaaS renewals, customer retention strategies, and the ability to build trusted relationships with key stakeholders.

Our Core Behaviors:

Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Job Responsibilities

Renewals Ownership:
- Manage the renewal process for a portfolio of accounts, ensuring timely and successful contract renewals.
- Maintain a high level of forecast accuracy and provide regular updates to leadership on renewal pipeline and risk areas.
Customer Relationship Management:
- Collaborate with CSMs to understand customer health and identify risks or opportunities in advance of renewal dates.
- Serve as a trusted advisor to customers, addressing their needs and ensuring alignment on contract terms
Negotiation and Contracts:
- Lead renewal negotiations, including pricing adjustments, contract length discussions, and expansion opportunities.
- Partner with Legal, Finance, and Sales Operations to ensure compliance and efficient processing of contracts.
Risk Mitigation:
- Proactively identify at-risk accounts and develop actionable plans to address churn risks.
- Document and escalate key risks and learnings to leadership and other relevant teams.
Collaboration and Enablement:
- Work closely with Account Executives to align on renewal and expansion strategies.
- Provide insights and feedback to improve the overall renewal process and customer experience.
Metrics and Reporting:
- Track and report key renewal metrics, including retention rates, renewal cycle times, and upsell/cross-sell rates.
- Leverage data to identify trends and recommend process improvements.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we’ll help you incorporate them into your role.

Job Requirements

Experience: 2-4 years of experience in a SaaS Renewals Manager role or equivalent. Proven track record of meeting or exceeding renewal targets in a fast-paced environment.
Customer Focus: Strong understanding of customer success and retention strategies with the ability to build relationships and navigate complex customer dynamics.
Negotiation Skills: Demonstrated expertise in negotiation and contract management with a focus on win-win outcomes.
Analytical Mindset: Data-driven approach to identifying risks and opportunities, with proficiency in CRM tools (e.g., Salesforce) and analytics platforms.
Collaboration: Experience working cross-functionally with Customer Success, Sales, Finance, and Legal teams.
Communication Skills: Excellent verbal and written communication skills, with an ability to clearly articulate value propositions and renewal strategies.
Problem-Solving: Strong problem-solving and critical-thinking skills, with a proactive approach to managing challenges.

Preferred Skills:

Experience working in a high-growth SaaS or technology environment.
Knowledge of subscription-based pricing models and metrics like NRR and GRR.

Employee Benefits

Equity ownership (RSUs) in a growing, privately-owned company
100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment
12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement
Flexible PTO for all locations and sabbatical program
Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
Monthly stipends to support work and wellness
401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.