(Remote Work) Support Coordinator, WordPress – Yoko Co

Job Overview

• Job Title Support Coordinator, WordPress
• Hiring Organization Yoko Co
• Company Website https://www.yokoco.com/
• Remote Locations Worldwide
• Job Type Remote, Full-Time

We’re seeking a Support Coordinator who wants to make a positive impact on the world by helping to ensure we provide a highly-organized, empathetic, top-notch support experience for our clients.

More about us:

We’re a group of people who are passionate about the work we do, the clients we serve, and improving our craft. We also care about each other — we don’t think of one another as coworkers or employees, but as fellow humans. From developers to designers, project managers to strategists, we bring out the best in each other.

We’ve been in business for over a decade, our whole team is remote, we’ve been named a Best Place to Work by the Inc. 5000 and the Washington Business Journal.

Job Responsibilities

On the Client Side:

You’ll build and maintain strong relationships with our clients—help them feel valued and confident that we’re on top of their needs. You’ll also serve as a point of contact for support inquiries, ensuring clients understand the status of their requests and feel well taken care of.

When things get complicated, you’ll help clients articulate their issues clearly, and collaborate with our technical team to provide the best solutions.

On the Coordination Side:

You’ll manage the flow of support tickets, ensuring our team stays organized and deadlines are met. You’ll also prioritize and assign tasks to the support team, helping to balance workloads and keep everything running smoothly. When needed, you’ll coordinate with other departments to resolve cross-team issues and deliver thoughtful solutions to our clients.

Here’s a sample of a few recent support coordination tasks, so you can get an idea of the types of things you might encounter on a day-to-day basis:

• Ensure a long-overdue critical client support request was properly escalated and followed through until resolution.
• Organize and facilitate a meeting between the support team and a client’s in-house IT director to discuss changes to their security policy.
• Monitor ticket volumes to prevent bottlenecks, and coordinate with our production manager to assign tasks based on availability.
• Set up an intro call with a client’s new marketing director, to talk about their initiatives for the next year.
• Help a client prioritize multiple separate support requests, by organizing a call to review their needs, then triaging those priorities to our support engineers.
• Collaborate with one of our digital strategists to resolve a client’s question about improving their site’s search visibility.
• Organize a monthly check-in with a client who just launched a new marketing campaign, to proactively review their site’s performance and identify any potential future needs.
• Help a project manager prepare an estimate to create a last-minute landing page for a high-profile client event.

Job Requirements

• Excellent communication and interpersonal skills—you know how to build trust and make clients feel heard.
• Strong organizational abilities—you excel at multitasking, prioritizing, and keeping teams on track.
• Experience working with WordPress, as a user or site administrator.
• Hands-on development experience is a big plus, though not a necessity for this role. However, it’s important that you have a good grasp of web development and digital marketing concepts.
• Experience coordinating with teams, ideally in a client-facing or support role.
• Excellent spoken and written English skills.

Employee Benefits

You’ll get a flexible schedule, unlimited time off, a competitive salary, a profit share bonus (starting in your second year), the ability to work wherever you want, a personal development budget, and all US federal holidays and multiple weeks off at the end of the year to recharge. We’ll also offset your entire carbon footprint. If you’re in the US, we also offer health insurance, disability and life insurance, and 401(k) matching.

How To Apply

Click “Apply” below to fill in he application form!