Job Overview
- Job Title Support Specialist
- Hiring Organization Zerion
- Company Website https://zerion.io/
- Remote Locations Asia
- Job Type Remote, Full-Time
We are seeking a dynamic and motivated Web3 Support Specialist to join our team. You will be responsible for delivering exceptional support but also working on improving our current internal flows to provide a top-notch support experience in Web3. This role involves close collaboration across multiple teams, including engineering, visibility, and community. As the main point of support contact for our users, your work will directly impact Zerion’s public image and positioning. Your contributions will be critical in shaping our user experience and maintaining our reputation as a leader in the industry.
Job Responsibilities
- Provide top-notch live support on Intercom and Discord.
- Process bug reports and relay them to the relevant teams.
- Address inquiries and issues related to wallet operations, transaction troubleshooting, and user interface navigation with professionalism and empathy.
- Monitor and respond to reviews and feedback across various platforms, including app stores, social media.
- Act as a bridge between the users and the development team, relaying user feedback and insights to help shape product development and improvements.
- Employ technical skills to enhance and automate support processes. Work with the IT team to identify opportunities for automation and efficiency improvements in support operations.
Job Requirements
- Experience in the crypto or blockchain industry.
- Proven experience in support or a similar role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Passionate about Web3 and open financial systems.
- Experience working with Intercom, Jira, and other support-related platforms.
Preferred Qualifications:
- Experience working with a remote, geographically distributed team.
- Ability to analyze and synthesize data to inform support statistics.
- Strong customer and stakeholder empathy.
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Asia
- Salary Offer to be discussed
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
