Job Overview:

Company Website: https://www.accenture.com/ph-en

Remote Locations: Philippines

Job Type: Full Time

Resolve customer queries and de-escalate issues within speed, quality and cost targets.

Equal Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Job Responsibilities:

Effectively resolve customer queries, process requests, and de-escalate issues.

Provide insights on trends such as but not limited to, usual requests or inquiries, customer behavior, internal or cross-functional process changes impact.

Actively participate in process improvements initiatives by voicing out customer concerns, by identifying risks and issues due to process gaps and by coming up with innovative ideas to solution them.

Operate per established process and guidelines.

Job Requirements:

Graduate of bachelor’s degree.
Must have at least 6 to 12 months of experience in customer service, help desk and attending to queries and tickets.
Good communication skills (written and verbal)
Work Arrangement: Hybrid Set up
Work Location: Boni, Mandaluyong City.
Shift Schedule: Rotating shift (am, mid, or night shift)

How To Apply:

Click “Apply” to fill in the application form!