Company Website: https://rechargepayments.com/
Remote Locations: Worldwide
Job Type: Full Time
Job Overview:
In a Technical Sales Support role, you’ll initially join our Customer Success team as a Technical Customer Support Agent where you will spend 6-9 months learning about our product and our clients – we believe that this is the best way for you to build a solid foundation for a career on the Growth team.
After your time spent on the Customer Success team, you will move into either a Partner Manager or Solutions Consultant role on the Growth team depending on your skills and interest.
Job Responsibilities:
- Live by and champion our values: #ownership, #empathy, #simple-solutions.
- Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
- Communicate clearly in writing to both technical and non-technical people
- Document and build new tools to improve support flows
- Identify patterns, recommend improvements, and filter out unimportant issues
- Author documentation for our customer-facing Help Center
- Assist with successful on-boarding of new customers
Job Requirements:
- 2+ years of experience in technical customer support at a SaaS company, or similar
- Experience and/or interest in developing into a sales or growth role
- Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
- Resourcefulness: you’ll figure out what needs to be done, and you find ways to make it happen
- A passion for problem solving: an excitement for a tricky problem or a new challenge
- A sense of urgency and a satisfaction from going above and beyond to provide solutions
- An exceptional eye for detail and excellent organizational and communication skills
- Ability to work remotely and desire to make an impact at a boot-strapped start-up
- Excellent customer service and English fluency (written and spoken)
- A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
- Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
- Ability and desire to work shifts ranging from 9am-5pm PT and some weekends on a rotation
How To Apply:
Click “Apply” below to process your Job application!
More Information
- Salary Offer To be discussed
- Experience Level Junior Level
- Education Level unspecified
- Working Hours work shifts ranging from 9am-5pm PT and some weekends on a rotation
- Job Application Via Custom Application Page
