Job Overview
- Job Title Customer Support Admin
- Hiring Organization Panoptyc
- Company Website https://panoptyc.com/
- Remote Locations Philippines
- Job Type Remote, Full-Time
We’re looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.
Compensation
- Starting hourly rate of $5.00 – $6.00 USD (depending on experience)
Job Responsibilities
- Sharing information on new products and services to customers
- Make warm calls to existing customers to check in and ensure they’re not having issues
- Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs
- Fixing issues that customers and processes have as soon as you discover them
- Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness
Job Requirements
- Excellent verbal English
- Excellent written English
- 1+ years of customer-facing experience
Required Skills
- Email Support
- Customer Service
- Problem Solving
- Communication Skills
- Data Encoding / Data Entry
Personal Attributes
- Positivity – encouraging a supportive and constructive attitude towards colleagues / customers
- Adaptability – being open to taking on tasks outside of the usual job description when necessary
- Professionalism – having a respectful and professional demeanor in all interactions
- Proactive problem-solving mentality and willingness to help others
- Independent, process-oriented, reliable, high-integrity, people-oriented, task-oriented, organized, learns and works quickly
How To Apply
Click “Apply” below to fill in the application form!
More Information
- Remote Job Location Philippines
- Salary Offer $5.00 - $6.00 USD
- Experience Level Junior Level, Mid Level, Senior Level
- Education Level Non Specific
- Working Hours to be arranged (full time based )
- Job Application Via Custom Application Page
