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Job Overview

Job Title IT Support, APAC
Hiring Organization Apollo.io
Company Website https://apollo.io/
Remote Locations APAC
Job Type Remote, Full-Time

About Apollo

Apollo.io combines a buyer database of over 250M contacts and powerful sales engagement and automation tools in one, easy to use platform. Trusted by over 160,000 companies including Autodesk, Rippling, Deel, Jasper.ai, Divvy, and Heap, Apollo has more than one million users globally. By helping sales professionals find their ideal buyers and intelligently automate outreach, Apollo helps go-to-market teams sell anything.

In the last year, we’ve grown ARR 3x, quadrupled our active users, and closed a $110M Series C led by Sequoia Capital in March of 2022. This year, we continue to grow faster each month with record months of sales and added ARR. We hope you apply.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.

About the Role:

As an IT Support, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to our employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving skills, great communication, and a solid technical background. Your expertise in SaaS platforms, advanced IT support experience in software and hardware, and up-to-date IT industry knowledge will make an immediate impact on the day-to-day efficiency of Apollo’s IT operations.

Job Responsibilities

Install, configure, and provide support for computer systems, including hardware and software components
Take ownership of user support requests by using IT support tools and effectively managing and resolving issues
Diagnose and troubleshoot software, networking, and hardware issues, identifying root causes and implementing solutions
Provide technical support remotely via remote access or collaboration systems to ensure the timely resolution of IT problems
Repair hardware malfunctions, address software issues, and resolve networking problems to minimize downtime and optimize system performance
Maintain strong internal relationships with colleagues and users, delivering exceptional customer service and ensuring user satisfaction
Handle onboarding, updating, and offboarding of user accounts, managing access rights and permissions
Facilitate asset purchasing and arrange logistics for new hires and departing employees
Propose enhancements to processes, platforms, and information security measures to improve efficiency and effectiveness
Maintain accurate inventory records of hardware, software licenses, and other IT assets, ensuring timely updates and documentation

Job Requirements

Experience administrating macOS MDMs
Experience administrating Okta is a plus
Experience administrating Google Workspace
Proficiency in working with current IT equipment and technologies, staying up- to-date with industry advancements
Expertise and knowledge administrating large SaaS platforms environments
Experience providing support remotely
Excellent Communications Skills