Who We Are
Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).
Who You Are
We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:
- HAPPY: Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.
- HELPFUL: Always looking for ways that you can help others.
- CURIOUS: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
- ACCOUNTABLE: Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.
Job Description:
Inclusion Statement
Job Responsibilities:
- Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
- Field incoming feature requests and document them for consideration in the roadmap
- Take point on the WordPress.org forums for our core plugin offerings
- Testing bug reports locally and logging them in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate
- Pre-release quality assurance testing for every new release and product
- Recording video walkthroughs highlighting plugin functionality
- Creating tutorials, documentation, screencasts and other forum materials to help guide people to success
- Writing snippets to solve one-off problems
- Helping run regular user testing sessions
- Being the voice of the community during roadmap discussions
- Supporting product partners (other theme/plugin authors) and nonprofits
Job Requirements:
- Strong communication skills
- Experience working as part of a remote team
- Self-motivated, detail-oriented
- Strong organizational skills
- A methodical approach to all tasks
- Ability to prioritize workloads and meet deadlines
- Fluent English speaker
Knowledge & Experience
- Strong communication and/or experience working as part of a remote team
- A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up. This is important because our products are highly technical, and you will not succeed without these skills.
- A love for all things WordPress with a good understanding of its codebase and community
- Basic familiarity with The Events Calendar, our main product. Bonus points for experience using any of premium add-ons, such as Events Calendar PRO. We will ask about this in the interview so be sure to check out theeventscalendar.com and our complete product line.
- Experience working with GitHub or other repo-sharing platforms. In other words, you can clone repos, pull branches and set up local WordPress installs without hassle.
- Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks
- Ability to prioritize workloads and meet deadlines
Additional Experience (Bonus Points)
- Have built your own WordPress plugins. Double bonus points if those plugins extend The Events Calendar.
- Love doing video tutorials and have a home setup to do it
- Have a proven track record providing support specifically for WordPress plugins, or have an active track record in the WordPress.org community
Work from anywhere in North, Central or South America. If your timezone is outside of US business hours, but you work at least 3+ hours of overlap each day, let’s chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.
Benefits:
Perks
How To Apply:
Apply using the link in Custom Application URL
More Information
- Salary Offer To be arranged
- Experience Level 1-2-years, 3-5-years, 5-8-years
- Education Level not-required
- Working Hours 10- 15 hours a week
- Job Application Via Custom Application Page