(Work From Home – Bilinguals) Social Media Customer Care Agent – LiveWorld

LiveWorld

Company Website: https://www.liveworld.com/about-us/#careers
Remote Locations: United States
Job Type: Part Time

Job Overview:

At LiveWorld, our social media customer care agents provide social customer service, engagement for marketing purposes, and protection of brand image by providing a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position.  Flexibility is needed to occasionally work evenings, nights, weekends, or holidays.

We are currently recruiting US Residents with fluency in the following languages:

• Danish
• French
• German
• Hebrew
• Italian
• Portuguese
• Spanish
• Swedish

Job Responsibilities:

• Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
• Triage and respond to customers’ questions with authored responses or in a social context.
• Identify and escalate trends, topics, sentiment, and emerging issues

Job Requirements:

• Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
• Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
• Strong keyboard skills
• Ability to navigate between multiple systems or applications simultaneously
• Demonstrated personal or professional success engaging in a social channel
• Minimum 18 years of age required
• 2-3 years’ experience in online customer service desirable
• Some experience in a call center environment helpful.
• Work-at-home experience helpful.
• Social moderation experience desirable but not required
• Healthcare background desirable but not required
• Experience with social media tools such as Salesforce, Sprinklr, Khoros or similar tools desirable
• College Degree or equivalent experience preferred
• Dependable, high-speed Internet access
• Dependable telephone access (landline preferred for training)
• Ability to work in a quiet and secure home office atmosphere
• Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
• All applicants must be fluent in English.
• Language fluency testing and writing samples are a requirement for all hourly positions.
• LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.

Benefits:

• Work at home
• Flexible scheduling
• Dynamic environment in fast paced social industry
• Opportunity to learn new skills and further develop existing skills
• Opportunity to learn within healthcare and non-healthcare industries

How To Apply:

Click “Apply” below to process your Job application!