(Work From Home – Bilinguals) Social Media Customer Care Agent – LiveWorld

Job Expired


Company Website: https://www.liveworld.com/about-us/#careers
Remote Locations: United States
Job Type: Part Time

Job Overview:

At LiveWorld, our social media customer care agents provide social customer service, engagement for marketing purposes, and protection of brand image by providing a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position.  Flexibility is needed to occasionally work evenings, nights, weekends, or holidays.

We are currently recruiting US Residents with fluency in the following languages:

  • Danish
  • French
  • German
  • Hebrew
  • Italian
  • Portuguese
  • Spanish
  • Swedish
Job Responsibilities:
  • Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
  • Triage and respond to customers’ questions with authored responses or in a social context.
  • Identify and escalate trends, topics, sentiment, and emerging issues
Job Requirements:
  • Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
  • Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
  • Strong keyboard skills
  • Ability to navigate between multiple systems or applications simultaneously
  • Demonstrated personal or professional success engaging in a social channel
  • Minimum 18 years of age required
  • 2-3 years’ experience in online customer service desirable
  • Some experience in a call center environment helpful.
  • Work-at-home experience helpful.
  • Social moderation experience desirable but not required
  • Healthcare background desirable but not required
  • Experience with social media tools such as Salesforce, Sprinklr, Khoros or similar tools desirable
  • College Degree or equivalent experience preferred
  • Dependable, high-speed Internet access
  • Dependable telephone access (landline preferred for training)
  • Ability to work in a quiet and secure home office atmosphere
  • Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
  • All applicants must be fluent in English.
  • Language fluency testing and writing samples are a requirement for all hourly positions.
  • LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
  • Work at home
  • Flexible scheduling
  • Dynamic environment in fast paced social industry
  • Opportunity to learn new skills and further develop existing skills
  • Opportunity to learn within healthcare and non-healthcare industries
How To Apply:

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More Information

  • This job has expired!