(Remote Work) Customer Support Specialist – Grow Development

Grow Development

Company Website: https://growdevelopment.com/
Remote Locations: Americas Only
Job Type: Part Time

Job Overview:

Hi! I’m Daniel and I’m searching for a talented support specialist to join my team at Grow Development. Since 2015 we have sold WooCommerce plugins to help customers level up their shop!

Job Responsibilities:
  • Respond to pre-sales questions in Help Scout.
  • Participate in live chat support conversations.
  • Assist customers with support questions in Help Scout in a timely manner.
  • Setting up demo sites and debug environments.
  • Review and update plugin documentation in our WordPress site.
Job Requirements:
  • Excellent knowledge of WordPress including installing plugins and configuring websites.
  • Excellent English communication skills (written and spoken).
  • Work hours that overlap with US time zones (UTC-4 to UTC-7).
  • Self-motivated and work well independently.
  • Comfortable working remotely

Nice To Have

  • Prior experience supporting WordPress plugins.
  • Experience with Help Scout.
  • Experience managing an ecommerce site.

If you are looking for a position to work with a fun and experienced team, to expand your knowledge of WordPress and WooCommerce, and work on challenging assignments, then this position is a great fit for you. The compensation is a competitive hourly rate.

How To Apply:

Click “apply” below to process your Job application!

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